Our standard rentals are for 6 hours, unless otherwise stated in your package or booking.

Yes! Delivery, setup, staking, and takedown are included with your rental. Our team will make sure your inflatable is properly and safely installed before we leave.

An adult does not necessarily have to be present for delivery as long as we have clear access to the setup area and any necessary instructions. Someone responsible must be available during the rental if needed.

Each inflatable has different space requirements. Please check the dimensions of your selected inflatable and make sure there is enough room for the unit, stakes, and safe access around it.

We primarily set up on grass. Some inflatables may be suitable for other surfaces depending on the unit and location. Contact us before booking if you have questions about your setup area.

No. Once an inflatable has been positioned and staked by Bounce Brothers, it may not be moved. Moving an inflatable can create a serious safety hazard and may result in damage.

Yes! Certain inflatables are designed for wet use. If you choose to use water, a $25 water/cleaning fee applies to help cover the additional cleaning and drying required after the rental.

Safety comes first. If severe weather, high winds, or other unsafe conditions make the rental unsafe, we will work with you regarding rescheduling or your deposit according to our weather policy.

Your deposit is refundable only when the cancellation is due to weather conditions that make the rental unsafe, according to our weather policy. Deposits are otherwise non-refundable.

Deposits are non-refundable except when our weather policy applies. Please review our full Terms & Conditions before booking.

Customers are responsible for damage caused by misuse, negligence, prohibited items, moving the inflatable, or failure to follow Bounce Brothers’ rules. Customers may be responsible for repair or replacement costs resulting from damage.

No. These products can permanently stain or damage our inflatables and are strictly prohibited.

No food, drinks, gum, candy, or other messy items are allowed on the inflatables.

No pets are allowed on the inflatables.

Capacity varies by inflatable. Please follow the maximum capacity and age/size guidelines provided for your specific rental.

Please respect your scheduled rental time. Late returns may result in additional fees if they interfere with another customer’s reservation.

We recommend booking as early as possible, especially for weekends, holidays, and peak party seasons. Popular inflatables can book quickly!

Payment options and deposit requirements will be provided during the booking process.

Absolutely! We clean and sanitize our inflatables between rentals. Wet rentals require additional cleaning and drying, which is why our $25 water/cleaning fee applies.

Your deposit remains non-refundable. If you need to cancel or reschedule, please contact us as soon as possible and we will let you know what options are available.

Generator availability depends on the rental and setup location. Please let us know if electricity will not be available at your event location.

We’re happy to help! Send us your party date, location, number of children, and what you’re looking for, and we’ll help you choose the best option.

Choose your inflatable, select your date, complete your booking information, and submit your deposit. Once your reservation is confirmed, your party date is officially on our calendar!